Terms and Conditions

You contract with URBANEE (sole proprietorship, owner: Egor Dvortsevoy), Heylstraße 11, 10825 Berlin, Germany ("we", "us"). Tattoodeck is a product of URBANEE.

These terms apply to all agreements about the use of Tattoodeck (the "Service") between us and the customer (a studio, independent artist or company, the "Customer").

By registering, starting the trial or continuing to use the Service, the Customer accepts these terms. Deviating terms of the Customer apply only if we agree in writing.

The Service is aimed at businesses and self-employed professionals. Anyone contracting on behalf of a studio or company confirms they are authorised to do so.

The contract is concluded when registration is confirmed or checkout is completed.

Every plan starts with a free 14-day trial. When booking through checkout a payment method is stored; the first charge occurs after the trial ends unless cancelled before.

The Customer must provide accurate and current information, keep credentials confidential and is responsible for activity under their account. Suspected misuse must be reported to us without delay.

We provide Tattoodeck as web-based software: calendar and appointment management, public booking page, requests and waitlist, client management, digital consent forms with PDF archive, reminders and notifications, calendar subscriptions, and deposit and payment features within the plan booked.

For the term of the contract we grant the Customer a non-exclusive, non-transferable, non-sublicensable right to use the Service within the plan booked. No rights in the source code are transferred.

The feature set is developed continuously. We may improve, replace or — with reasonable prior notice — discontinue features as long as the purpose of the contract is preserved.

Tattoodeck provides sample templates (e.g. consent forms). These are samples, not legal advice; the Customer reviews them for their own use case.

Prices follow the pricing page and depend on the number of active artists and the billing interval chosen (monthly or yearly). All prices are net. We are a small business (Kleinunternehmer) under Section 19 UStG and are exempt from VAT, so no VAT is shown.

The seller and contracting party for all orders is URBANEE (owner: Egor Dvortsevoy). Payments are processed on our behalf by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin, Ireland. Card details are handled solely by Stripe; we never receive them. Invoicing, subscription management, order-related support and refunds are handled by us. Stripe's privacy policy applies in addition: https://stripe.com/privacy

Payment, invoicing, cancellation via the customer portal and refunds are governed by these terms and our Refund Policy.

If the number of artists increases, the plan moves to the next tier; upgrades and downgrades are billed prorated and take effect immediately.

If a payment fails we may suspend access until payment is completed.

The contract runs indefinitely and can be cancelled with effect from the end of the current billing period — monthly plans monthly, annual plans at the end of the subscription year.

Cancellation is possible via the customer portal (Stripe) or by email to support@tattoodeck.com.

We may terminate the contract or suspend access for cause, in particular for material breach of these terms, non-payment, security or fraud risk, and repeated or serious violations of the usage rules.

After the contract ends we make a data export available for 30 days. We then delete the data unless statutory retention obligations apply; consent records are subject to the retention periods that apply to the Customer as controller.

The Customer uses the Service only in compliance with applicable law. The following are prohibited in particular:

• unlawful use, fraud, spam or unsolicited bulk messaging

• infringement of third-party rights, in particular copyright, trademark and personality rights

• interference with the security or integrity of the Service (malware, unauthorised probing, scraping, circumventing technical limits)

• reverse engineering, resale or transfer of the Service to third parties outside the plan booked

In relation to their own clients the Customer is the data controller. The Customer ensures lawful collection of health data, proper information and consent, and compliance with the hygiene and documentation duties of their trade.

The Customer grants us a limited right to store and process their content solely for the purpose of providing the Service.

We operate the Service with due care but do not guarantee uninterrupted or error-free availability. Maintenance windows, upstream provider incidents and events beyond our control may cause limitations.

Support is provided by email to support@tattoodeck.com, usually on business days in German or English.

We are liable without limitation for intent and gross negligence, for fraudulent misrepresentation, for injury to life, body or health, and where mandatory law requires.

For slightly negligent breach of a material contractual obligation our liability is limited to foreseeable damage typical for this type of contract, in aggregate no more than the fees paid in the twelve months before the event causing the damage.

Liability for lost profits, indirect damage, data loss where the Customer failed to export, and consequential damage is excluded to the extent permitted by law. Implied warranties are excluded as far as legally permissible.

The Customer indemnifies us against third-party claims arising from their content, their unlawful use, or a breach of these terms.

For the data of their own clients the Customer is the controller and we act as processor. A data processing agreement pursuant to Art. 28 GDPR is provided on request and forms part of the contract.

Processing and hosting take place in the European Union (Frankfurt am Main data centre). Details are in our Privacy Notice.

We announce changes to these terms by email at least 30 days before they take effect. If the Customer does not object before the effective date or continues to use the Service, the changes are deemed accepted. If the Customer objects, either party may terminate with effect from the effective date.

German law applies. For business customers the place of jurisdiction is Berlin, Germany.

The Customer may assign the contract only with our consent. We may assign the contract in connection with a reorganisation, sale or acquisition.

If any provision is invalid, the remainder of the contract remains effective.